HARRISBURG — Approximately 2.7 million pieces of state agency mail never reached Pennsylvania residents last month after a state-contracted vendor failed to send them, affecting outgoing correspondence from the state Department of Human Services and the Department of Transportation, officials said Tuesday.
From Nov. 3 through Dec. 3, officials said, the affected state agency mail was never presorted and delivered by the vendor to the U.S. Postal Service, resulting in a backlog of millions of unsent state communications.
Late last week, Pennsylvania state officials discovered that a month’s worth of mail had never been sent to residents by the outside vendor, Harrisburg-based Capitol Presort Services LLC. Once the issue was discovered, the state fired the vendor for failing to fulfill its contract and hired another vendor to work through the backlog.
The state Department of Human Services, which oversees the care of the state’s most vulnerable residents and children, is still determining “the exact volume and categories of delayed mail,” said Paul Vezzetti, a spokesperson for the state Department of General Services…