The Mobile Assistance Community Responders of Oakland, or MACRO responds to non-violent, non-emergency calls in Oakland. They often answer 911 calls related to homelessness and mental health issues. One of the program’s key goals is to reduce OPD’s workload.
A report heard Monday by Oakland City Council on the police department’s current staffing issues stated that MACRO is a valuable resource for OPD. In 2024, MACRO diverted 34 percent of calls away from law enforcement and emergency services.
But supporters of MACRO say it hasn’t been set up for success, primarily because of issues coordinating with 911 dispatchers. There are concerns that the program will be discontinued…