America’s Most Hated Banks Revealed

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• The 10 Worst Banks in America (blog.cheapism.com)

Banking on a Good Experience? Customer Reviews Reveal Top 10 Worst & Best Banks

Choosing a bank can be tricky. Unless you’re sitting on a pile of cash at home, most of us need a financial institution.

But how do you know which one is right for you? A recent report compiled data from customer reviews to rank the best and worst banks in the US.

The 10 Worst Banks in America (According to Customer Reviews):

1. Webster Bank: 55.9% negative keywords in reviews.

2. TD Bank: 53.1% negative keywords in reviews.

3. Synchrony Bank: 52.3% negative keywords in reviews.

4. Ally Bank: 50.9% negative keywords in reviews.

5. Truist Bank: 50.5% negative keywords in reviews.

6. HSBC Bank USA: 49.0% negative keywords in reviews.

7. Discover: 45.2% negative keywords in reviews.

8. Citibank: 43.9% negative keywords in reviews.

9. KeyBank: 42.5% negative keywords in reviews.

10. Huntington Bank: 42.5% negative keywords in reviews.

What About the Big Guys? Customer Reviews of the Top 10 US Banks by Assets:

The report also examined customer sentiment towards the nation’s largest banks (by assets). Surprisingly, most of these institutions received more negative reviews than positive ones.

Here’s a summary of the findings:

1. JPMorgan Chase: Assets: $3,643,099 million; Positive Reviews: 38.1%; Negative Reviews: 32.1%

2. Bank of America: Assets: $2,615,296 million; Positive Reviews: 29.1%; Negative Reviews: 43.9%

3. Citibank: Assets: $1,760,921 million; Positive Reviews: 29.1%; Negative Reviews: 43.9%

4. Wells Fargo: Assets: $1,711,028 million; Positive Reviews: 30.7%; Negative Reviews: 41.1%

5. **U.S.

Bank:** Assets: $566,144 million; Positive Reviews: 41.9%; Negative Reviews: 40.6%
6.

PNC Bank: Assets: $549,324 million; Positive Reviews: 43.2%; Negative Reviews: 36.0%
7.

Truist Bank: Assets: $527,488 million; Positive Reviews: 28.8%; Negative Reviews: 50.5%
8.

Capital One: Assets: $490,573 million; Positive Reviews: 37.8%; Negative Reviews: 40%
9.

State Street: Assets: $368,219 million; Positive Reviews: 56.7%; Negative Reviews: 23.1%
10.

TD Bank: Assets: $366,507 million; Positive Reviews: 29.0%; Negative Reviews: 53.1%

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