Additional Coverage:
Amazon Prime Customers Can Now Claim Their Share of $2.5 Billion FTC Settlement
Good news for Amazon Prime members! If you’ve felt a bit bamboozled by your Prime enrollment in the past, you might be in line for a refund. Amazon has officially settled a lawsuit with the Federal Trade Commission (FTC) for a whopping $2.5 billion, addressing allegations of deceptive enrollment practices for its popular Prime shopping service.
The settlement, finalized in September 2025, earmarks $1.5 billion for customer refunds and includes a $1 billion civil penalty. The FTC had accused Amazon of tricking customers into signing up for Prime and then making it frustratingly difficult to cancel their memberships. While Amazon hasn’t admitted or denied these claims, they are now making amends.
Here’s what you need to know to see if you’re eligible for a payout:
How to File Your Claim in the Amazon Prime FTC Settlement
To get started, head over to the official settlement website. While many eligible customers will automatically receive payments without lifting a finger, some will need to submit a claim.
You’re likely to get an automatic payment if you signed up for Prime through what the FTC calls a “challenged enrollment flow,” which includes pages like Amazon’s shipping selection or single-page checkout. Also, if you used three or fewer Prime benefits within a 12-month period, you should receive a refund automatically. Prime benefits encompass services like free two-day shipping, Prime Video streaming, and Amazon Music.
However, if you enrolled in Prime through a “challenged enrollment flow” between June 23, 2019, and June 23, 2025, and used Prime benefits between three and ten times in a 12-month period, you might need to actively file a claim to receive your money.
Keep an eye on your inbox or mailbox! Eligible customers who need to file a claim will be notified via email or a mailed notice.
How Much Money Could You Receive?
Qualifying individuals could receive a refund of their Amazon Prime membership fees, with a cap of up to $51. It’s worth noting that some refunds might be for smaller amounts, especially if you signed up for a trial membership that cost less than the standard Prime fee.
When Will Your Amazon Prime Refund Arrive?
Customers will be contacted by email or mail (with notices postmarked by January 23) to inform them of their eligibility. Once notified, you’ll have 180 days to submit your claim. Amazon will then review each claim within 30 days of receipt, and payments are expected to “follow shortly after approval of your claims form.”
How Will the Amazon Prime Refunds Be Issued?
Refunds will be disbursed through PayPal, Venmo, or mailed checks. When you file your claim, you’ll have the opportunity to specify your preferred payment method.