Customer pays $3,850 for transmission repair. Months later, the mechanic calls claiming he never touched the transmission and has video

PEMBROKE PINES, Fla. — Jade Hill says she borrowed thousands of dollars to pay for what she was told was a transmission repair. Months later, she received an unexpected phone call from the mechanic who worked on her SUV. He told her he had recorded the repair as he performed it and claimed the transmission work she paid for was never done.

Hill said the trouble began last November when her 2008 Ford Edge suddenly would not move. The SUV was towed to AAction Better Built Transmissions, located at 7685 Pines Blvd. in Pembroke Pines.

According to Hill, a service advisor told her she needed a transmission…

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