Houstonians in need of shelter struggle to get a simple answer about where they can go.
Instead, they’re confronted with a long list of shelters scattered across the city, many of which may be full or prohibit residents with pets, mental illness, drug use or partners also needing shelter.
Occasionally, people call Larry Satterwhite, Mayor John Whitmire’s director of public safety and homeland security, for help getting someone off the street. Despite his connections, Satterwhite must still wade through his contacts at area shelters until he finds someone who can tell him whether their shelter has space…