For better or worse, the new operational reality has to take this into account
There’s a grocery store – which will remain nameless – near my home in Baltimore County. It’s one I shop at because it’s very close by… not because I like it.
A lot of that stems from being not infrequently stymied and trapped in the self-checkout. Odds are you’ve had this happen, too: You’re scanning your items, something goes wrong, freezing the entire process, and the light above flashes… and no one comes to help you out… and no one comes… and so on. Maybe someone shows up, maybe you hop to a different POS, leaving the problematic item behind. Maybe you leave the whole mess there.
Contents…