TAMPA, Fla. (WFLA) – The beloved Buc-ee’s gas station chain may not be so beloved after all. The company has received an “F” rating from the Better Business Bureau for unresolved customer complaints.
According to the BBB, Buc-ee’s has “stated they will not answer complaints forwarded to them” by the organization. The website cites 88 complaints filed against the business that have gone unanswered since 2019.
The complaints concern poor customer service, overcharging, issues with returns and refunds, and difficulty contacting the company.
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Buc-ee’s does not provide a phone number for customers looking to get in contact with them. Instead, they are directed to an online form with a drop-down menu, which, for many types of inquiries, redirects the user to a Frequently Asked Questions page. Many customers reported that their messages went unanswered…