In a world increasingly fueled by frustration and annoyance, one local bank with a national reach is promoting hometown Hoosier values both inside the business and in the community at large. Merchants Bank takes Hoosier values so seriously, neither employees nor customers are allowed to be consistently rude, hard to deal with, disrespectful, or, well, un-Hoosier.
The Reporter spoke with President and CEO Mike Dunlap about the culture at Merchants Bank and how it is helping the nice guys finish first.
“Our number one rule is you cannot be a jerk and work here,” Dunlap told The Reporter. “We tell that to people when we interview them that we expect you to be a nice person and do your best. And if you’re not going to do that, then you’re not going to fit here. We really try to be careful about the people we hire, then our people know that we’re only bringing in people that we really feel will be a good fit.”…