Almost from the time it opened in early 2023, the Sugar Factory American Brasserie at The Markets at Town Center ran afoul of the Florida Department of Business and Professional Regulation, according to inspection records.
The Las Vegas-based restaurant at 4910 Big Island Drive permanently closed on or before June 21, weeks after the state ordered it shut following a failed inspection.
The chain is known for elaborate craft cocktails, many priced at $19 or more, but the Jacksonville restaurant opened serving only mocktails, lacking a state alcohol license when it launched in March 2023. It later obtained an alcohol license.
Since its first inspection in August 2023, the restaurant was cited for problems ranging from missing hand-washing signs and unposted inspection documents to mold in the ice machine, unsafe food preparation, flying insects and improper food storage…