JACKSONVILLE, Fla. – Some military families are reporting difficulties obtaining government shutdown assistance loans from USAA, despite the bank’s public commitment to support members during the ongoing federal funding crisis.
Multiple military spouses, who were only comfortable sharing their first name, told News4JAX they were denied USAA’s 0% interest assistance loan after the bank conducted hard credit checks, citing debt-to-income ratios as the reason for rejection for some.
“It was just kind of a slap to the face,” Alicia said, a military spouse who was denied the loan. “Why are you pulling hard credit checks? You have to have a little bit of heart and decency to help out the people that help your business run.”…