Restaurant says refund dispute escalated into violent threats toward employees, including a minor
NEED TO KNOW
- Paul’s Drive In shares update, thanking the community for support
- On Jan. 7, a customer allegedly made death threats during a refund dispute
- Restaurant plans new conduct signage and continues legal steps
A Missouri restaurant is reiterating its commitment to staff safety after sharing a new social media update thanking the community for its support in the wake of a disturbing customer incident earlier this month.
According to local news outlet KY3, Paul’s Drive In, located in Kansas City, Mo., posted an update on Monday, Jan. 12, expressing gratitude for the outpouring of encouragement it has received and announcing that new in-store Code of Conduct signage will be installed this week. The signage, management said, reflects the restaurant’s long-standing values around respect, kindness and safety in the workplace.
“This week reminded us just how much community matters,” the restaurant wrote in the Instagram caption. “We’ve been overwhelmed by the kindness, support, and encouragement shown to our team. Thank you.” The post added that the business remains “proud of our team, grateful for our community, and committed to standing by our people—always.”
The update follows an incident that occurred the night of Jan. 7, at the restaurant’s Blue Ridge Boulevard location, when a customer allegedly threatened to kill employees — including a teenage worker — during a dispute over a refund. Management claimed that the refund was already being processed when the customer became verbally aggressive and then the situation escalated when the customer allegedly spouted explicit death threats at the employee…