Liberty Electric was sent ‘back to the drawing board’ by the Missouri Public Service Commission on Wednesday. The utility company must make six significant changes to its customer service and billing practices before its rate hike request is approved.
PSC Chair Kayla Hahn and commissioner Maida Coleman reiterated that, “If the company can’t fix the problems and improve customer service, the company won’t get any money.”
The $152 million rate increase was initially requested by Liberty in July, according to a press release. For residential customers with fixed rates, this would translate to $13 to $16 a month…