ORANGE COUNTY, Fla. – In moments of crisis, every second counts. However, for some residents of Orange County, calling 911 has recently resulted in unanswered pleas for help. Cindy Sonne found herself in a terrifying situation when her husband suddenly fell unconscious, slurring his speech and hitting his head. Like any concerned spouse, she immediately dialed 911 for assistance. However, to her dismay, the calls went unanswered on her cell phone and house phone.