The wave of layoffs sweeping across Florida in August has continued into the fall, with Port St. Lucie-based call center iVox Solutions announcing plans to lay off 109 employees. The job cuts are expected to take effect at the end of October 2024, following the conclusion of a contract with Altice USA, a major broadband communications provider.
About iVox Solutions
iVox Solutions, a leader in the contact center industry, offers outsourcing and offshoring consulting services. According to its LinkedIn page, the company provides cost-effective solutions for businesses looking to streamline their customer support operations. Headquartered in Port St. Lucie, iVox employs around 186 people. Clients of the company benefit from outsourcing customer support, allowing them to cut costs compared to maintaining in-house staff.
However, employee satisfaction at iVox appears to be mixed. On Indeed, the company has an average rating of 2.7 out of 5 stars. While some employees describe iVox as an interesting place to work, others express dissatisfaction with the pay. The upcoming layoffs only add to the uncertainty for many of its employees, who now face the challenge of seeking new employment.