When Orlando resident Gustavo Gonzalez shipped a specialized piece of equipment last year, he had no idea that he’d be left holding an empty box.
According to WFTV Channel 9, the item, a spare safety component for a hydrogen compressor used in the oil and gas industry, valued at over $45,000, was one of the three boxes Gonzalez says he shipped from a UPS Store to a client in Miami. (1) Two of the packages arrived, but the third box with the pricey part never made it to its destination.
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Gonzalez showed the local broadcaster a slip that showed someone named “Gomez” had signed for the missing box. The tracking information was updated the following day to say it was being returned to sender. Gonzalez says when he arrived at the UPS Store expecting to pick up a package weighing over 100 pounds, he was shocked.
“It’s empty. Where’s the spare? Oh my God,” he recalled thinking to Channel 9 in a story that aired Dec. 15. “It’s a big problem.”
Package reimbursements
Gonzalez says no one could explain why the box was empty, who signed for it or how it made its way back to Orlando without the original contents inside…