WINTER GARDEN, Fla. – The city of Winter Garden wants to add artificial intelligence to its 911 call center as part of a plan to improve efficiency and response times.
During a meeting on Thursday, commissioners will vote to approve a contract with Aurelian AI to provide a program called “Ava” that will interact with callers.
Ava, short for Automated Virtual Agent, is an artificial intelligence system designed to handle non-emergency calls so dispatchers can focus on true emergencies…