KNOXVILLE, Tenn. (WATE) — On Thursday, Kern’s Food Hall announced it was rolling back its decisions to make parking paid for guests who stay longer than two hours, with one managing partner telling telling 6 News the food hall they made a mistake.
The parking fees were announced on August 29, but a Kern’s spokesperson confirmed to 6 News on Thursday that they decided to suspend the plan for parking fees .
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“We implemented [it] about eight days ago and we realized we made a mistake. It was done very quickly to, what we thought was going to, help the traffic and help parking for the customers to be able to have a better experience.” Alex Dominguez, managing partner for Kern’s Bakery said. “We didn’t communicate right and we did not get it out fast enough correctly. So we’re actually pulling that back and it’s going to be free parking for anybody that comes to Kern’s.”
Dominguez explained that instead of paid parking, there will be a validation process for Kern’s customers. Parking fees and validation will still be managed by the parking management vendor Metropolis, which uses a license plate reader.