LAFAYETTE, La. — Lafayette Utilities System (LUS) has launched a new online reporting option for electric outages to further streamline customer communication and enhance the efficiency of emergency response.
LUS customers can now go to map.lus.org [map.lus.org] and submit a form by clicking on the red “Report an Outage” button located at the top-right corner of the screen. Customers can continue to report an outage by calling LUS Dispatch at 337-291-5700.
“This new feature of the Outage & Events Map directly enhances our operational awareness during weather events and system disruptions,” said LUS Director Jeffrey Stewart. “By enabling customers to report outages with a few clicks, our Dispatch team receives precise data faster, allowing us to deploy restoration crews more efficiently and reduce overall response times.”…