BATON ROUGE, La. (KPEL News) – Thousands of Louisiana residents will soon receive refunds from Liberty Mutual, as the insurance provider is set to pay back approximately $4 million after overcharging policyholders on a state-mandated insurance assessment.
The Louisiana Department of Insurance (LDI) discovered the error after a consumer complaint flagged an incorrect charge on a Liberty Mutual renewal notice. Following an investigation, it was revealed that the company failed to update the Louisiana Citizens Property Insurance Corporation Emergency Assessment percentage since 2021—resulting in policyholders paying more than they should have for years.
Who’s Getting a Refund?
According to Louisiana Insurance Commissioner Tim Temple, around 138,000 policyholders—both current and former—are owed refunds due to the miscalculation.
“I have spoken with Liberty Mutual about the issue, and they told me they corrected the error and will send refunds to all active and inactive policyholders that were impacted,” Temple stated. “The LDI will monitor the company repayments to ensure policyholders receive all the funds they are due.”…