LANSING, Mich. (WILX) – Members of the East Lansing community will soon have a new tool to use to provide feedback to the East Lansing Police Department (ELPD).
ELPD has worked with PowerEngage on a platform called PowerDMS to launch the new software that uses text messaging to provide community members with an opportunity to share feedback via a brief survey.
After a non-life-threatening interaction with police, people will receive a survey within hours or days of the incident asking them to share their experience. People can share comments, feedback or even thank the responding officer…