ST. LOUIS, Mo., (KBSI) — Mercy has been recognized for the fourth straight year as the nation’s top large health system for patient experience, earning the Excellence in Patient Experience Award from NRC Health, a national leader in patient satisfaction and healthcare analytics.
The award honors hospitals and health systems that demonstrate an exceptional commitment to improving patient care and overall experience. Mercy was one of only three health systems nationwide to earn the designation in 2025.
“There’s nothing more important than how we care for our patients,” said Dr. John Mohart, Mercy’s executive vice president and chief operating officer. “Of course, our clinical care teams are an enormous part of that care, but so are many others—from food service, pharmacy, environmental services and volunteers who greet patients and their families. Providing an excellent patient experience is in the hands of our entire team, and this honor highlights the work that goes into making it happen.”…