For months, residents in the City of Englewood have expressed confusion and concern due to inconsistent water bills and delays in receiving their bills after the city transitioned to a new billing system last year. The city said all those issues have been resolved.
Pieter Van Ry, the Director of Utilities with the City of Englewood, says the physical bill that customers were getting in the mail wasn’t displaying the correct information, and the information that was there was confusing to understand. He acknowledged and understood that this has been frustrating for everyone.
“We understand that this has created a significant amount of frustration and confusion for our customers,” said Van Ry. “For the City of Englewood, we want to apologize for our customers’ challenges through this process, as we have tried to get this rectified and fixed, and we appreciate their patience.”
Van Ry said the city launched a new billing system last summer to replace an aging system that had been in place for more than two decades…