LITTLETON, Colo. — Red Rocks Credit Union has introduced Roxie, a virtual assistant designed to provide members with faster access to account information and support around the clock.
In Brief:
- Red Rocks Credit Union launched Roxie, a new AI-powered virtual assistant
- The voice-first service provides 24/7 support by phone for members
- Roxie is expected to handle more than half of routine member inquiries
- The system was developed in partnership with fintech provider interface.ai
The voice-first assistant is available by phone 24 hours a day and is designed to handle routine inquiries, such as balance checks, recent transactions, and common questions. Credit union officials said the technology will allow staff to focus on more complex member needs while expanding service capacity without adding employees.
Red Rocks is among the early credit unions nationwide to deploy a fully conversational virtual assistant built on advanced artificial intelligence. The credit union expects Roxie to manage more than half of routine member inquiries by the end of the year…