When a company wrongs a customer in some way, the typical procedure is to make amends in order to retain the customer and foster brand loyalty. However, one customer says a restaurant permanently lost his business after a paltry attempt to make amends for a “huge incident.”
William Seremetis (@willyumgregory) says he already knew that Los Angeles has “the worst hospitality of any restaurant scene in the entire world,” but he and his friends recently experienced something truly shocking. “We could not believe it was that bad,” he says.
‘It looked like he was about to start crying’
Seremetis explains that he and his friends went to a restaurant on the west side of the city (he declined to name names) to celebrate a friend’s birthday. The server was “super nice” and the group ordered wine for the table, as they usually do.
However, when the server comes back with the tray of wine glasses, he has an accident and the tray comes tumbling down, splashing wine on the diners and ruining their clothes…