A US bank is preparing to shell out more than $10 million to settle allegations that it harassed customers.
A civil lawsuit accused the Las Vegas-based bank Credit One of instructing agent vendors to frequently call and harass customers in an effort to collect credit card debt, even after customers asked the bank to stop calling.
The complaint, filed by the District Attorneys’ Offices of Los Angeles, Riverside, San Diego and Santa Clara counties, alleges Credit One had a policy that allowed agents to call a customer as many as 10 times a day and on consecutive days…