On an early spring evening in Glendale, a 37-year-old woman is withdrawn and weak from refusing food and water for several days. Her mother calls for help. She tells a crisis counselor her daughter has been hearing voices, and has expressed needing to “kill” those voices. She will not go to a doctor.
That’s when James Gonzalez and Katerina Cabello pull up. They’re in casual clothes – khakis and jeans, paired with sweatshirts. They sound no sirens in an unmarked white minivan.
Gonzalez and Cabello are one of 75 mobile crisis response teams Los Angeles County runs around the clock. Licensed and trained as first responders for behavioral health crises, these teams of two respond – in person, with backpacks and clipboards – to calls from 988, the crisis lifeline, or the county’s mental health helpline. Gonzalez and Cabello work for Sycamores, a nonprofit agency that contracts with the county…