Two Kentucky families have come forward to say that a Shepherdsville car dealership took advantage of elderly or vulnerable buyers in vehicle deals, leaving one with a Honda traded in for less than half what the dealership later listed it for, and the other with a $38,000 truck loan he says he cannot afford. The dealership disputes both accounts. The dispute over the Honda escalated this month into a confrontation outside the dealership that was captured on camera.
At the center of on family’s complaint is an 84-year-old woman with cognitive decline who, the family said, went to the dealership alone and traded in a paid-off SUV she still owned. Her daughter, who along with her two sisters holds power of attorney, said the family didn’t even know she had gone to the lot until the deal was done. By that point, the dealership had the Honda while the mother drove home in another vehicle.
A second family says a working-class father walked out of the same dealership owing tens of thousands of dollars on a truck he believed he had already paid down through a trade-in and a cash deposit. He has since received bank paperwork showing the financed amount and the interest rate. He says he could not see the screen on which he signed…