MADISON, Wis. — “Is this a police response? Is this a fire and EMS response? Or is this potentially something that would benefit from the CARES program?”
Madison Fire Assistant Chief of Medical Operations Chris Hammes said that’s the questions dispatchers ask when an individual calls 9-1-1 or the non-emergency line with a non-violent mental health emergency.
“We want to really try to figure out what, truly that individual needs at that point in time,” he said…