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In a heartfelt social media post, a customer shared their experience at the Madison Chocolate Company, a local business known for its delectable treats. The customer, who had recently lost their last living grandparent, visited the shop in a state of grief. The staff members at the Madison Chocolate Company not only managed to uplift the customer’s spirits but also offered a free truffle. The customer expressed their deep appreciation for this gesture, highlighting the unique positive customer service experience that local businesses like Madison Chocolate Company provide. The customer also mentioned that their grandparent would have loved the bakery, and they purchased a truffle in memory of their grandparent…