Residents who reside at Riverside properties, 575 Apartments, Residence of Riverside, Silver Creek Crossing Apartments, were placed in an impossible position. How were families expected to save rent money when many were already struggling to meet basic needs?
The apartment management company failed to clearly communicate where rent payments should be made, how payments could be made, and what guidelines existed for missed payments.
Vulnerable communities do not have extra savings readily available, and it is unrealistic and unfair to expect otherwise. This lack of communication created confusion and hardship that could have been avoided…