The Shelby County Community Services Agency (CSA) is ringing in some major changes to its Utility Assistance Program, and for many. According to a statement from the CSA, these revisions are a direct response to altered federal funding streams and new state guidelines dictated by the Tennessee Housing Development Agency (THDA).
Here’s the scoop: The kickoff for the program, which was slated for October 1, has been pushed to November 3, 2025. At that point, a completely online application process will replace the old paper-based system. Note that no paper applications will be processed in October, and to get in on the online action, you’ll need an email address.
There’s a bit of a waiting game involved as federally sourced LIHEAP funds are contingent upon congressional approval and state funding decisions. CSA is clear: assistance for households applying from November 3 onward hangs on the availability of these funds…