The Brief
- Many Arizonans are reporting widespread problems with receiving their unemployment benefits following the state’s launch of a new online system, “Cactus.”
- Claimants are facing long waits, some for over two months, and are unable to reach help via phone or in person to resolve their payment issues.
- The Arizona Department of Economic Security (DES) has not responded to requests for comment on the problems or the apparent drop in new benefit payouts since the system was launched.
PHOENIX – Arizonans are saying they’re having massive issues with the Arizona Department of Economic Security (DES). After the state switched to a new system online, many said they haven’t received their unemployment benefits.
The backstory:
When the DES website launched “Cactus” in September, it said, “A Better Way to Access Unemployment Insurance Services is Now Available!” …