PHOENIX (KTVK/KPHO/Gray News) – A woman in Phoenix says she was left with two car payments after a dealership failed to honor what she believed was a trade-in agreement for her broken-down vehicle.
Korissa Morgan said she brought her 2015 Honda to Bell Honda for repairs, but was offered their buy-back trade-in program instead. She said dealership staff convinced her to trade in the vehicle rather than repair it.
“They were like, let’s run some paperwork. And I was like, ‘I’m going to let you know right now, I don’t have a down payment, so I could use the car as a trade-in.’ And he said the car works as a trade-in,” Morgan said…