New Year’s Eve can be a busy night for 911 dispatchers, and their essential work doesn’t have many slow nights. While you may not see their faces on the scene of an emergency, if you’re in trouble, it’s their voice and quick thinking that can make the difference between life and death. It’s a difficult job that can take a toll, eased by everyone’s favorite coworker.
Overlooking the Phoenix skyline sit some of the city’s most important first responders. 911 operators work all hours of the day, listening to people on their worst days.
“You’re helping citizens on their worst day. I think that’s the best part about working here,” said Allie Edwards, a police administrator over the communications division…