PHOENIX (AZFamily) — A Phoenix man says he is stuck paying a loan on an SUV he cannot drive after Toyota Financial Services denied his warranty claim and his insurance company denied his claim as well, leaving the cause of his engine failure unresolved.
Jake Weir purchased a 2019 Toyota RAV4 as a certified pre-owned vehicle with approximately 60,000 miles and an active warranty. A few months ago, the engine failed without warning.
“I accelerated a little bit. I heard a loud boom. Looked in my rearview mirror. Smoke everywhere,” Weir said.
Conflicting findings from dealership and insurer
Weir had the vehicle towed to the dealership, where technicians documented what the engine failure. The dealership told Weir the engine failed due to hydro lock, a condition caused by water entering the engine…