On a hot summer day in Racine, Wis., AT&T technician Marco Herrera went to install fiber internet at the temporary home of Anastasia Benson and her five children.
The family had lost their house to a fire in June 2025 and were struggling to stay cool without air conditioning, as temperatures soared above 90 degrees outside—and even hotter inside.
During the service call, Herrera learned that one of Benson’s children has a serious heat-sensitive medical condition, making the situation even more urgent…