The Brief
- Passengers had better experiences at airports this year, a new survey found, in part because of multi-billion dollar construction projects that have improved passenger experience.
- According to the JD Power 2026 North America airport satisfaction study, overall passenger satisfaction increased 14 points (on a 1,000-point scale) for mega airports in 2026, 13 points for large airports and 16 points for medium airports.
Airports in the U.S are as busy as ever these days, but they’re still finding ways to increase passenger satisfaction, according to the latest survey from JD Power.
Released Wednesday, JD Power’s 2026 North America airport satisfaction study found that satisfaction rates rose in every category, from mega airports like Minneapolis-Saint Paul to smaller airports like Charleston International.
What makes airports stand out?
By the numbers:
Overall passenger satisfaction increased 14 points (on a 1,000-point scale) for mega airports in 2026, 13 points for large airports and 16 points for medium airports, JD Power’s survey found. …