Great news, Minnesota travelers — the airline once again crowned best in the U.S. for customer service in 2025 is the same one that regularly lands and takes off from right here in our backyard.
That’s right, there’s once again good news if you’re flying on the biggest airline in the Land of 10,000 Lakes this summer. From friendly crews to stress-free flights, here’s why this top-rated carrier is once again turning heads across the country when it comes to customer service.
It’s the largest airline in Minnesota– and it’s #1 again
Here’s a big Minnesota shout-out to Delta Airlines, which just placed at the top of the latest J.D. Power 2025 survey for North America Airline Satisfaction in the Premium Economy category. Delta, of course, has its second-largest hub in the U.S. at the largest airport in Minnesota, the Minneapolis-St. Paul International Airport (MSP) near Bloomington.
While 18 different airlines offer service at MSP, Delta by far offers the most. And I still kind of think of Delta as a ‘Minnesota’ airline, seeing as it merged with Minnesota’s Eagan-based Northwest Airlines back in 2008.
Delta says it runs nearly 330 departures from MSP to 119 destinations across the globe, offering nonstop service to international destinations like Amsterdam, Paris, London, Seoul, Cancun, Puerto Vallarta, Cabo San Lucas, Mexico City, Tokyo-Haneda and more…