MINNEAPOLIS – Music fans have waited in long virtual lines, only to be told last-minute they can’t buy tickets because the app thinks they’re a bot. Or it erroneously declined their credit card. Or it already gave their seats to somebody else.
Even worse, many concertgoers have bought tickets to a show and then found themselves stuck in a real-life line outside the venue because the app won’t properly load their tickets onto their phones.
Are these more complaints against the oft-derided Ticketmaster? No, these stories pertain to Ticketmaster’s most viable competitor, AXS, which has increased its foothold in Minnesota – but it isn’t making a lot of fans from music lovers here…