MONTGOMERY, Ala. (WSFA) – Understaffed 911 centers are not just a Montgomery problem, it’s nationwide.
According to a 2023 survey published by the International Academies of Emergency Dispatch, only 82 out of the 774 911 centers surveyed were fully staffed, and 277 dispatch centers had at least 30% of their positions vacant. The survey also showed that 23 centers were 70 to 100% vacant.
Montgomery Mayor Steven Reed says filling vacancies in Montgomery’s 911 center isn’t just about hiring employees, it’s about hiring the right employees due to the stressful nature of the job…