Montgomery’s Emergency Call Center builds team through new hires

MONTGOMERY, Ala. (WSFA) – With crime happening every day, it’s important to have a team committed to helping each caller through each situation.

Hiring classes were launched in January, April, and July, with a continuous focus on building and maintaining a team capable of meeting the demands of 24/7 emergency services.

The Emergency Communications team now includes 5 police/fire dispatchers, 15 operators, 5 supervisors, a training manager, and a center manager.

Every new hire must complete a comprehensive four to eight-week classroom training program before taking calls independently. The course covers everything from technical systems and communication protocols to mental readiness for the emotional challenges of the job…

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