Tennessee American Water is sending letters to customers this month as part of its commitment to provide safe, clean, reliable, and affordable water service. The letters request help from customers to identify the material of the portion of pipe that connects the water meter to customer homes or businesses.
This effort supports the U.S. Environmental Protection Agency’s Lead and Copper Rule Improvements, which requires all water utilities to identify and make public the materials that both company-owned and customer-owned service lines are made of to address and minimize exposure of lead in drinking water. Tennessee American Water does not install or maintain customer-owned service lines, so customer participation is essential.
“Tennessee American Water continues to meet and surpass local and federal drinking water standards. The lead service line survey effort supports the continuation of high-quality service, and we appreciate our customers’ assistance with this effort,” said Lori Stenzel, Tennessee American Water’s Manager for Water Quality and Environmental Compliance…