COLLIER COUNTY, Fla. — The Collier County Sheriff’s Office has expanded its emergency response capabilities with a new text-to-911 service that allows residents to send text messages, photos and live video during emergencies.
The technology was used in August, when dispatchers used it to locate a woman who had been attacked by an alligator.
“We were able to see that we had an alligator attack essentially,” said Diana Miller, a CCSO dispatcher who took the call.
The sheriff’s office responds to hundreds of emergency calls daily. While traditional 911 calls provide crucial information, sometimes verbal descriptions aren’t enough to get the full picture of an emergency situation…