Most of us count on the U.S. Postal Service to deliver our bills, prescriptions, greeting cards and other items we find important.
That’s why when we heard a couple wasn’t getting their mail after doing everything right to change their address, we went directly to those who could fix it.
Alicia Barnes and her fiancé moved to a new place on Dec. 1. They submitted change of address forms in November and received confirmations from USPS a couple of weeks later. Even then, most of their mail is never delivered.
“[My fiancé] gets notifications on his phone when mail is supposed to be here,” said Alicia Barnes. “I have mail listed on my phone where we were supposed to have mail here and the dates when it was supposed to be delivered.”
The couple is subscribed to Informed Delivery, which is a USPS service that gives you a preview of your day’s mail and packages.
According to Barnes, workers at the 37212 post office have given them several reasons mail is missing, including that their mailman is sick or off, and they don’t deliver to their address because it is an Airbnb.