Jennifer and John Ransone and their two toddlers went a week without hot water in January, after a water main break flooded part of their Uptown property and totaled their water heater.
The couple spent thousands to replace the heater as a hard freeze descended on the New Orleans region. A few weeks later, another pipe burst near their Panola Street home, resulting in floods that again totaled the new heater and swamped their Honda sedan.
“Before we can finish one task, something else happens,” Jennifer Ransone said…