Salesforce has cut 4,000 customer support roles this year after deploying artificial intelligence agents to handle a growing share of the company’s work, CEO Marc Benioff said in a new podcast.
Speaking on The Logan Bartlett Show ahead of Labor Day weekend, Benioff said the San Francisco software giant reduced its support staff by nearly half.
“I’ve reduced it from 9,000 heads to about 5,000 because I need less heads,” he said in the episode released Friday…