‘They couldn’t get it back,’ Wells Fargo customer cries after $20k drained from account – she wrongly trusted caller ID

A FRAUD victim found thousands of dollars missing from her account after who she assumed was her bank, sent her a series of texts.

Jackie File, of Omaha, Nebraska, has since filed a police report but wants backup from a credit service that deals with banks after noticing an unauthorized withdrawal.

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Wells Fargo has advised its customers to make sure wire transfers are accurate because they cannot be canceled Credit: Getty

“I turned around to my husband and I said, ‘I think we’ve just been hacked or something has happened to that $20,000 that was in your account,’” File told local NBC affiliate WOWT.

The money wire transfer happened after she answered a call from who she thought was her bank.

“It said on my phone, it said ‘Wells Fargo,’” File said.

She told the outlet that she was sure she did not disclose her account username and password to the caller.

However, she said that the scammer sent her a series of text messages with numbers that they asked her to read back.

File thinks that a set of those numbers could have given them the authorization code for the wire transfer.

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