PHILADELPHIA (KYW Newsradio) — SEPTA wants to continue a high six-figure contract to outsource workers to report on the rider experience, but some SEPTA Board members are questioning the cost.
Think of them like “secret shoppers” who ride SEPTA and report back on how clean stations or vehicles are, or whether the announcements and signs were clear. SEPTA was considering a three-year, $825,000 contract with King of Prussia-based Careers Express to provide quality monitors, but board member William Leonard asked: Why can’t SEPTA recruit riders to do it?
“This might be an area where we should investigate how we can do what we need to do a little less expensively,” he said. “I think we can reduce the cost of this item, maybe by having volunteers from our own ridership.”…