Hundreds of workers in the airline industry received word this week that their positions would be eliminated as American Airlines, the largest carrier in terms of annual passengers at Phoenix Sky Harbor International Airport, would be enacting widespread layoffs.
American to Cut Over 300 Jobs in Phoenix
American Airlines announced this week that it will be cutting 335 positions as it creates a new division called the Customer Success team, for which those being let go could apply.
“Today, we announced updates to our contact center organization that will help us better serve our customers,” a spokesperson for American said. “As part of these updates, we are creating a new Customer Success team that will be dedicated to providing more convenient, elevated support to American Airlines customers with some of their most complex travel needs.”
“In addition, we will transition some of our lighter-touch contact center inquiries to our international teams made up of American Airlines and partner support, which will give our customers 24/7 assistance, no matter when they reach out to us.”